State Farm® Insurance Agent Mike Richards

"Mikes office is full of helpful people! Thank you Amy for caring so much and saving me some money on my policy!!!!"

"Best customer service ever! We changed SF agents and are so very happy we did! Keep up the excellent work Amy McFarlane!"

"Amy is truly amazing!! She never ceases to amaze me!! No mater my need she always pulls through!!! So great have an insurance company that puts its clients first!!!"

"We love Mike Richards State Farm. Our representative Amy always takes great care of us. Can’t recommend this agency enough!"

"Wonderful people to work with I enjoy speaking with Miss Amy. The company is awesome."

"Amy has been absolutely wonderful to work with over the years. She is consistently helpful, responsive, and genuinely cares about making sure I’m taken care of. Whenever I’ve had a question or an issue, she has gone above and beyond to research it, find answers, and help get things resolved.
What I appreciate most is that she doesn’t just give a quick answer and move on, she takes the time to really look into things and follows through. That kind of customer service is becoming harder and harder to find, and it makes such a difference knowing I have someone I can trust when I need help with my insurance. I’m incredibly grateful for all of Amy’s help over the years and would absolutely recommend her. She is a huge asset to State Farm and deserves every one of these five stars!"

"I have been with this office for almost 30 years. For the past few years I have had the pleasure of working with Amy exclusively most times and I could not be happier with her."

"Very knowledgeable and explained everything very well. Helped swap my car insurance over and saved about half. Thanks Elizabeth"

"Amy and Belis are always a pleasure to work with. Both very professional and knowledgeable and answered our questions about our policies. Always smiling and friendly. They both enjoy their jobs. Keep up the good work. Excellent employees. Thanks."

"Customer service is excellent. Amy goes above and beyond to help the customers and ensure they are protected. Thanks"

"Always been helpful and knologable on all my concerns."

"I called Mikes office with a question about the recent cash back dividend. I had received an email and wanted to verify it was not a scam before clicking on the link. Amy answered and was so helpful. She was so professional and knowledgeable. Thank you Amy for your expertise!👍"

"Mike and his team are professionals. They take the time to listen to my needs and help me with solutions and options that fit my ability to match price and what coverages I want. Give them a call or walk in today!!"

"I have used State Farm Agent, Amy McFarlane on and off for the past 7 years. I always return to Amy because of the personalized service I get from her. Amy listens and is very attentive to all the questions I may have regarding my policies. I leave State Farm knowing Amy has given me all the discounts possible at a very reasonable price. I will continue to use Amy for all my insurance needs."

"These ppl are crooks and liars! My mother and i just switched policies and we were shocked talking to a new representative. They canceled my insurance after i paid 6 months in advance. I called after receiving a letter and was told that the insurance was never canceled and made it seem like they were making changes to my benefit. Then i received a 70$ charge that was listed a reinstatement fee. When i asked the lady about it (Elizabeth) she let me know the fee was for adding my gf to my policy which made no sense. Today my new representative let me know she flat out lied and will be issuing us a refund. This is just one of the issues. Another is my daughter is listed under my moms umbrella policy after we asked numerours times to get my daughter off all my moms insurance. They cant even set are policies for 6 month intervals. Shame on you and that goes to you also mike, you completly lost control of this office and should be ashamed!!!!!!!! Btw we were at this office for 20 years and never had an issue"

"I have been with The Mike Richards agency for many many years now and it has always been top shelf service. And today was another example of how great their service is. I purchased a vehicle today and I called the agency and spoke Elizabeth Linde. I explained to her that I needed to add a vehicle to my policy, provided her with all the vehicle information and within a matter of 15 minutes, the vehicle was quoted. It was approved by me added to the policy and I had an email with a copy of my new insurance cards as well as the binder that I needed to send to the dealer to complete the sale. If you’re looking for an agency with top-tier agents like Elizabeth look no further than Mike Richards"

"This office is great! Amy is Amazing, she always has a smile on her face and always goes above and beyond to help no matter the task."

"Amy McFarlane is incredible and has been an awesome help anytime we need it. Absolutely deserves more stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"Belis was my account representative and did such an amazing and quick job. I was paying sooo much on my previous insurance and she was able to give me 100% better coverage for half of the price. Thank you so much and I hope everyone goes to her !!!"

"Amy was very helpful as always. The entire office makes me feel like family when I come in. I love this office."

"Amy was very patient, informative, and knew what she was talking about. I would not have been able to take care of my business with State Farm today without her. She was very sweet and gave me such relief not to have had to try to do it by myself."

"Very helpful and professional
Amy McFarlane"

"Amy was wonderful! She answered all my questions! Gave me more imformation."

"People at the office at 1381 Citrus Tower Blvd are very kind. Usually Shayra Rios helps me when I personally pay my bills or I have other issues. She is kind and professional. I sincerely appreciate her assistance."

"Amy McFarlane is always so friendly and quickly responds to my requests. I feel we are in goods hands with our insurance needs."